IPTV Smarters Support

Review Ticket

⚠️

Important: Sending multiple tickets does not speed up the process. We do our best to resolve your issue as quickly as possible. Please double-check your details before sending.

A) Contact & Order

Name *

Email Address * We reply via email within one business day.

Please check spelling. We will reply to:

Do you have an order number? *

Yes No

Order Number *

Email used for purchase *

Payment Method *

Payment Screenshot/Receipt *

Subscription Username * Copy the username from your welcome email here (verify it is correct).

B) Device

Device Type *

Formuler ID (MAC) * Correct MAC for Formuler is found in MyTVOnline → ID (not always the label under the box).

Screenshot: MyTVOnline (ID) *

MAC Address * Look at the back of the TVIP box. MAC looks like this.

Photo of label *

MAC Address *

Photo of label *

Device Model *

C) App

App *

App Name *

Does the app use MAC activation? *

Yes No

App MAC * Open the app – MAC is often shown on startup/activation screen.

Screenshot

App MAC *

Device Key *

Screenshot

Screenshot of login page/settings *

D) Issue Case

Issue Type *

Checked spam folder? *

Yes No

Date/time of renewal *

Payment Method *

Renewal screenshot/receipt *

Did you restart app/update playlist? *

Yes No

Where does it get stuck? *

Screenshot of where it sticks *

Applies to (multiple choice): *

Live VOD Series

Did you restart router + device? *

Yes No

Using VPN? *

Yes No

Country + ISP *

Screenshot of error message *

Screenshot of Code 7 *

Restarted router + box (30s)? *

Yes No

Screenshot of 89% *

Waited 10 minutes? *

Yes No

Pressed “Reload/Update EPG”? *

Yes No

Screenshot

Category *

Movie Series

Language

IMDb *

Add countries

Remove countries

At least one field must be filled.

How many devices simultaneously? *

Which devices/apps? *

How often? *

Can you switch to Hot Player? *

Yes No

Hot Player MAC *

Screenshot

Why not? *

Own Subject *

Screenshot

E) Description & Attachments

Description *

I certify that the provided info is correct.

I confirm I bought my subscription via our official website iptvsmarters.irish.